A call center is a centralized department or office where people work to handle phone calls. Call centers are located all over the world. Some may have only a few people working in them while others may have hundreds of call center agents. The people who talk on the phones in call centers are often referred to as agents. They are trained to perform different business tasks associated with phone calls and interacting with people they talk to on the phone.

Call centers provide a channel for communication via telephone. Some call centers are located within an organization and are considered “in-house.” However, many call centers actually handle phone calls on the behalf of many different businesses as third party companies. Sometimes call centers specialize in outbound or inbound calls, while others will perform both.

Outbound calls occur when a business or organization initiates a call with a customer or client. For instance, a cable company might dial up a customer who is late on their monthly bill to request payment. Telemarketing is also a common type of outbound calling. These are examples of an outbound calls since the call center is taking the initiative to reach out to the consumer.

Inbound calls happen when a customer, client, or other individual calls into an organization. For instance, these are examples of inbound calls – if you call a customer service department for help, dial a phone number to place an order after seeing an offer on TV, or make a call to a business to schedule an appointment. These are considered inbound calls, because the phone rings in the call center to initiate the conversation. Basically, an inbound call is when a company receives a phone call from a customer.

Inbound call centers answer phones, but don’t typically dial them. Rather than dialing customers themselves, agents answer calls as they are placed by consumers. Telemarketing does not occur at an inbound call center. Common types of calls at an inbound call center include customer support, order taking, IT support, and answering questions for callers. Travel -O-media is an example of an inbound call center.

The key difference between outbound and inbound call center services is who is initiating the call. An inbound call center handles calls made by consumers. In an outbound call center, agents are the ones dialing the consumers. Types of inbound call center services include traditional telephone answering services, appointment scheduling, customer service, order taking, technical support, and hotline services. Types of outbound call center services include telemarketing, surveys, and reminders. There are plenty of call centers that are a hybrid, conducting both inbound and outbound call center services. However, many call center businesses choose to be an outbound or an inbound call center and focus on that specialty.

Call center businesses are primarily categorized as business-to-business or B2B companies. They also fit into the telecommunications industry. Another type of industry call centers fall under is the business process outsourcing, or BPO category.

When it comes to call center services, the sky’s the limit. Call center workers can capture and qualify leads, take orders, collect information from callers, and assist with customer service inquiries, among many other things. Some call centers are even available 24 hours a day to provide callers with round-the-clock support.

Call centers are important, because they are a link between people and businesses. Not only do call centers help people who call businesses by providing good customer experiences, but call centers also help companies accomplish their goals to be successful.

The terms are often used interchangeably, but they do have their differences. All answering services are call center services, but not all call center services are answering services. To clarify, phone answering services are one of the many types of services provided by call centers. All answering service companies are staffed by call centers agents or receptionists. Some call centers only provide answering services. Others don’t provide answering services at all, because they focus on a different call center service specialty.

The terms are often used interchangeably, but they do have their differences. All answering services are call center services, but not all call center services are answering services. To clarify, phone answering services are one of the many types of services provided by call centers. All answering service companies are staffed by call centers agents or receptionists. Some call centers only provide answering services. Others don’t provide answering services at all, because they focus on a different call center service specialty.

We have more than 120 specialists with diverse experience in different industries and products of various complexity. There are Software development department, Project management office, Quality assurance and Business analytics department, Recruitment & HR, and internal team offering account and legal support.

Our company provides a full range of software development services: iOS app development Android app development Flutter app development Business analysis UX/UI design Product development Quality assurance Ongoing development and support

We work across different industries, including insurance, healthcare and fitness, eCommerce, transportation and logistics, Retch, Fintech, telecommunications, education and eLearning, advanced manufacturing, and many others.

To provide the best services in the market we mainly focus our software development outsourcing services on product development for several primary industries: E-commerce Healthcare Real Estate Fintech Telecommunication Besides, we have a lot of successful projects in other industries like entertainment, hospitality, media, education and other.

Our team includes only highly-professional specialists, that are experienced in the following technologies: For web development: Ruby on Rails PHP Node.js C# Javascript Angular React.js Bootstrap HTML 5, CSS 3 Web API Services For mobile development: Swift Kotlin Java React Native Thus, if you’d like to implement some recent technologies into your project and make it look updated, outsourcing to our specialists experienced in that niche will be the best option.

To ensure the complete security and privacy of your custom app development project, we will sign a non-closure agreement (NDA) with you. Additionally, all employees working at Travel -O-media are also bound by NDA clauses, which makes an additional level of confidentiality.

When we work on projects, we don’t just create a design and code. We create solutions that are fully compatible with local laws, regulations, and requirements. Our experts evaluate all types of threats before integrating a third-party system, data management solution, etc. We have experience working with healthcare, telecommunications, and other industries notorious for their strict regulations.

If not specified otherwise, you retain full control over all stages o the development life cycle of your project. Your involvement in the project will depend only on how you prefer to work. Some of our clients want to have the fullest control while others hire a decision-maker outside their company who has an unbiased assessment of the project.

We usually use the Agile methodology when working on projects. However, the choice usually depends on the particular project and business model that the client chooses. We apply the best practices of Agile, Scrum, DevOps, and other methodologies to deliver the best results.